Frequently Asked Questions
What is all included in the coffee boxes?
You’ll receive 3 different coffees from one amazing Canadian roaster each month. You’ll receive three 4oz or 12oz bags of fresh, ethically sourced, whole coffee beans. You decide how much coffee you want! Each month we’ll send you coffee from a different roaster, along with tasting notes on the month’s coffee.
How do the coffee boxes get received?
We ship our coffee boxes with Canada Post. So, you or your recipient should receive their coffee box in their community mailbox.
Is this a recurring subscription?
Our subscription boxes are recurring subscriptions. Your account will automatically be billed on the 10th of the month and we will deliver your coffee box each month.
If I don’t want coffee for a month, can I opt out?
If you don’t want to receive coffee for a month but want to keep your subscription, you can put a hold on your subscription. Just go to your account, click on the subscriptions tab, and click opt out. You won’t receive coffee that month, but your subscription will automatically be reactivated for the next month. Just make sure you opt out before the 10th of the month.
When does my coffee box ship out and arrive?
We ship out our coffee by the 16th of every month. Your coffee box is guaranteed to arrive within 7 business days of being shipped.
How fresh is the coffee when it arrives?
From the time that your coffee is roasted to the time it arrives in your mailbox should be 10-14 days.
Where do you ship to?
We currently only ship in Canada.